2. INFORMATION WE MAY COLLECT FROM YOU
- 2.1 We may collect and process the following data about you:
- 2.1.1 Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal appearance description and photograph (“Personal Information”).
- 2.1.2 Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information (“Technical Information”):
- 2.1.2.1 technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- 2.1.2.2 information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
- 2.1.3 Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies) and may receive information about you from them.
4. USES MADE OF THE INFORMATION
- 4.1 We use information held about you in the following ways:
- 4.1.1 Information you give to us. On the basis that it is necessary for the performance of any contract entered into between you and us, or in the context of the intention to enter into a contract, we will use your Personal Information to:
- 4.1.1.1 provide you with any information or products that you request from us;
- 4.1.1.2 notify you about any changes in a particular order made by you; and
- 4.1.1.3 carry out any other contractual obligations.
- 4.1.2 We will require your consent to do the following:
- 4.1.2.1 to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- 4.1.2.2 to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
- 4.1.2.3 to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (booking enquiry form);
- 4.1.2.4 to notify you about changes to our service;
- 4.1.2.5 to ensure that content from our site is presented in the most effective manner for you and for your computer.
- 4.1.3 Information we collect about you. We will use your Technical Information:
- 4.1.3.1 to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- 4.1.3.2 to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- 4.1.3.3 to allow you to participate in interactive features of our service, when you choose to do so;
- 4.1.3.4 as part of our efforts to keep our site safe and secure; or
- 4.1.3.5 to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
5. DISCLOSURE OF YOUR INFORMATION
- 5.1 We may share your Personal Information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
- 5.2 We may share your information with selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
- 5.3 We may disclose your Personal Information to third parties:
- 5.3.1 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
- 5.3.2 if Encore Bars Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
- 5.3.3 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of Encore Bars Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
6. WHERE WE STORE YOUR PERSONAL DATA
- 6.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps reasonably necessary to ensure that your data is treated securely, appropriate measures are taken to ensure that we are compliant and in accordance with this privacy policy.
- 6.2 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
- 6.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
8. CHANGES TO OUR PRIVACY POLICY
- 8.1 Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.